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Your usage of medixpress and purchase of any goods from it is governed by these terms and conditions. By signing in, you agree that you have read, understood & are bound by the terms,
regardless of how you use the services.
The agreement is published in compliance of and is governed by the provisions of Indian law, including but limited to:

A) Indian Contract Act, 1872

B) Information Technology Act, 2000

C) Information Technology [Reasonable Security Practice and Procedures and Sensitive Personal Information] Rules, 2011 and Information Technology [Intermediaries Guidelines] Rules, 2011.



Medixpress is an internet based portal / mobile application owned and operated by Innothoughts Systems Pvt Ltd., A company duly incorporated under the provision of the Companies Act,1956.It is available free to avail all medical services at just one click from anywhere anytime.

1) Instant appointment with the specialist.

2) Lab services as per your convenient time and place.

3) Reliable pharmacy at your door step.

4) Ambulance services.

5) Savings on your medical expenses.


MRP may vary depending upon batch. So it is advised to check the MRP and bill before accepting the delivery. Once the product is accepted, then no replacements or claims or refund will be entertained.


1) The goods shall be delivered by the Seller or independent contractors. The User accepts and acknowledges that the Seller or such other transporter/ courier/ delivery personnel, engaged by the Seller or medixpress, shall be independent contractors in-charge of the delivery the goods from the concerned pharmacy to the address notified by the User, with no control over the goods and no additional obligation apart from standard delivery obligations and duty of care.
2) The User further accepts and acknowledges that medixpress does not engage in the distribution of the concerned drugs or other pharmaceutical products, and may provide the services of a third party transporter/ courier delivery personnel for the purposes of delivery of drugs or pharmaceutical products from the concerned pharmacy to the address notified by the User.


Drugs can directly be ordered through our mobile application or through our provided application or through the provided telephone number. All the orders will be examined and authenticated and then delivered after complying with requirements of Drugs & Cosmetics Act,1940.You must have prescription from a Registered Medical Practitioner where of shall be uploaded at the time of placing on or be provided at the time of delivery of pharmaceuticals product. You can place the same order at any time with the help of refill option. Please note that for some medicines which are sensitive to Pharmacy rules, we will ask for a genuine prescription to be verified before delivery.


You should always seek the advice of your qualified healthcare professionals with any questions or concerns you may have regarding your individual needs and medical conditions.

Reliance on any information appearing, whether provided by Medixpress,Its content provider, visitors or others is solely at your own risk.

In no event, including but not limited to negligence shall Medixpress or any of its directors, officers, employees, agents or content or service provider be liable to any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of or the inability to user, the application, or the content, material and function related thereto. We may provide links on the website to other third party sites; however, we do not review or endorse the content of these sites and are not responsible for that content or the privacy policies of such websites.


By signing in you agree to be bound by the terms & conditions and privacy policy. Privacy policy is in compliance with:

A) Sec 43A of the Information Technology Act, 2000.

B) Regulation 4 of the Information Technology [Sensitive Personal Information] Rules, 2011.

C) Regulation 3(1) of the Information Technology [Intermediaries Guidelines] Rules, 2011.

Personal information is given to trusted person in order to provide you with product of your need with the help of details given by you they provide you with offers.

Personal information like name, phone number, address, age, mail id are recorded in our database in order to meet your needs when you place an order.

Information provided by you are strictly secured and there is no unauthorized access to it.

We have a parent’s permission to share the information if the user is under 18.

The information is shared in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

If you mention that you do not want us to use this information as a basis for further contact with you, We will respect your wishes. We will make a sincere effort to respond a timely manner to your request to correct inaccuracies in your personal information. Please note that any personal information provided by you will be accepted to be true and we will not be held liable for any loss or damage due to false or inaccurate information provided by you.

We may keep records of telephone calls received and made for making inquiries of orders or other purposes for the purpose of administration of services, research and development and for user’s administration.

All Medixpress employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every user’s personal information and data.

Medixpress shall not be responsible for any breach of security or for any actions of any third parties that receive user’s personal data or events that are beyond the reasonable control of Medixpress including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

We sometimes may collect anonymous information from visits to our sites to help us provide better customer service. This anonymous information is used and analyzed at an aggregate level to help us understand trends and patterns.

By using the application, you consent the collection and use of the information you deliver, in accordance with this Privacy Policy.

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